Most frequent questions and answers
The processing of your order, the manufacture of the products and the delivery (free of charge) require a maximum of 10 to 15 working days from our team. We make every effort to ensure that you receive your order as quickly as possible, without compromising the quality of our goods.
All our parcels have a tracking number. You can track your parcel on our Parcel Tracking Page.
If your order includes several items, it is possible that these will be sent separately, depending on available stocks and shipping warehouses. Don’t worry, your package will arrive shortly.
Something wrong with the Post Office? Package lost, broken, destroyed?
With our secure delivery, Wolves’Lair™ takes care of the disputes for you. Customer satisfaction is our priority. We don’t blame the carrier by letting you “fend for yourself”. We assume full responsibility by immediately sending you a new parcel at our expense.
Do not hesitate to contact us by email at firstname.lastname@example.org: our team will do its utmost to meet your expectations.version)